Last updated: May 2026
Always new finds (alxuk.com) operates as a content, recommendations and affiliate marketing platform. We make substantial efforts to identify and review attractive and cost-effective products available online. However, for the avoidance of doubt, the Website is not an online shop, retailer, distributor, importer, seller or supplier, and is not a party to any contract for the sale or supply of goods.
We do not process or collect payment, do not hold stock, do not pack goods, and do not arrange or carry out dispatch or delivery. Any purchase made after clicking a link on our Website is completed on third-party websites and with third-party sellers or platforms (such as AliExpress or Amazon), and is therefore governed solely by the applicable terms and conditions, delivery terms, returns policy, consumer terms, and any other policies of the relevant third-party website, seller, marketplace, payment provider, and delivery provider.
Delivery times, shipping charges, import-related charges where applicable, and delivery methods (including standard delivery, collection points, lockers, or courier delivery) are determined exclusively by the third-party seller, marketplace, or delivery provider selected at checkout on the external site. Delivery times may vary depending on product type, parcel dimensions, weight, destination, stock availability, customs processing, and country of dispatch. Always new finds does not control and accepts no responsibility or liability for dispatch times, delivery estimates, failed deliveries, partial deliveries, customs delays, carrier delays, or any other delivery-related issue.
Once you have completed your purchase on the external site, any tracking number or delivery updates will be provided by the relevant seller, marketplace, or delivery company, usually via your account on that external site or by email. The Always new finds team has no access to the order management systems of third-party sites and cannot provide tracking numbers, trace parcels, amend delivery details, contact carriers on your behalf, or expedite shipment. If you have any question or complaint relating to shipping or delivery, you must contact the customer services team of the website, seller, or platform from which you placed the order.
Products may include fragile or sensitive components. Full responsibility for appropriate packaging, dispatch, carriage, and the product arriving in good condition rests solely with the relevant third-party seller and/or shipping provider. Always new finds is an affiliate review and marketing magazine only and does not sell products, dispatch goods, process orders, handle payments, or arrange delivery. Accordingly, Always new finds and its management shall have no liability whatsoever and shall not be obliged to provide any refund, replacement, compensation, or other remedy in respect of any shipment that is damaged, defective, broken, delayed, misdelivered, or lost in transit.
As payment is processed entirely at the checkout of the external third-party website, the management of Always new finds has no technical, contractual, or legal ability to cancel transactions, reverse card payments, issue refunds, or authorise returns.
If you change your mind or wish to cancel an order, whether before dispatch or after delivery, you must contact the relevant supplier or platform directly and without delay through your account area on that external website (for example, by opening a cancellation or return request on AliExpress). Any rights, procedures, timescales, conditions, deductions, or costs relating to cancellation, return shipping, replacement, rejection of goods, or refund shall be determined solely by the relevant third-party seller or platform and, where applicable, by your statutory rights under United Kingdom consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For the avoidance of doubt, Always new finds is an affiliate publishing and review platform only. It is not the seller, importer, distributor, payment processor, or fulfilment provider, and it does not hold stock, dispatch goods, collect payment, or process returns.
Have you received a defective product, missing parts, or an item that does not match the description? As we are not the supplier, retailer, or marketplace operator, any complaint, dispute, claim, refund request, replacement request, or allegation of non-conformity must be pursued directly with the relevant seller or platform. To maximise the prospects of a successful claim, we recommend the following steps:
Always new finds does not adjudicate disputes and does not guarantee that any third-party seller or platform will accept, uphold, or resolve any claim in your favour. Any decision regarding eligibility, evidence, remedy, timing, or reimbursement remains entirely at the discretion of the relevant external seller or platform, subject to applicable law.
We strongly recommend that you open the package immediately upon delivery, check that all parts and accessories are present, and inspect the physical condition of the product carefully before any use, assembly, installation, modification, or connection to any other item, system, or property.
Third-party suppliers and platforms will often refuse or reduce refunds where a product has already been installed, used, altered, or incorporated into another item, particularly where this makes it more difficult to determine whether the defect existed on delivery or arose during handling, installation, or use.
To the fullest extent permitted by applicable law, it is expressly stated that the management of Always new finds shall bear no responsibility or liability whatsoever for any installation costs, removal costs, reinstallation costs, labour charges, contractor or engineer call-out fees, professional service charges, inspection costs, loss of time, inconvenience, indirect loss, consequential loss, or any other expense or damage arising out of or in connection with any product supplied by a third party that is defective, damaged, incomplete, delayed, unsafe, unsuitable, or not as described.
Nothing in this policy excludes or limits any non-excludable rights you may have against the actual seller under United Kingdom consumer protection legislation. However, no such rights shall create any liability on the part of Always new finds, which acts solely as an independent affiliate magazine and informational publisher and not as a contracting seller.
